An exchange for a uniform due to a sizing mistake is available, but you must contact me within one week of receiving the item. This is strictly for the uniforms. After 14 years in business, any problems I had with helmets have always been resolved via mail and have always been because an item was left out of the initial shipment (missing medic pack, etc...).
Uniform exchanges due to a sizing or selection mistake made by me. This is where I sent you a wrong size or item. These are subject to the one week time limitation only. For example, you ordered a LARGE and I sent you a SMALL, you must contact me within one week of getting the garment and I will happily exchange the uniform at my expense.
Uniform exchanges due to a sizing, selection mistake or change of mind made by you. This is where you ordered the wrong size, item or decided you do not want want it for any reason. These exchanges are subject both to the one week time limitation, an additional 30% restocking fee and you will pay the return shipping. The restocking fee is for the dry cleaning of the item so they may be resold at a later date.
All uniforms must returned in an unused and unaltered condition to be eligible for exchange. Please visit the sizing chart page and follow it carefully before ordering. In the event of exchange/refund, shipping costs are not included.